01How Orders Are Confirmed
After payment succeeds we check stock and contact you to confirm delivery or collection. If we cannot supply an item, we tell you and refund the amount paid for it in full.
02Cancelling an Order
You can cancel at no cost before your order is dispatched or ready for collection. Paint that has already been tinted to your chosen colour cannot be cancelled. After dispatch, a cancellation is treated as a return.
03Change-of-Mind Returns
You may return an item within 7 days of delivery or collection if it is unused, in its original packaging and in a condition we can resell, with all parts included. Please contact us first so we can confirm the return. Return delivery costs for change-of-mind returns are paid by you.
Please check sizes and compatibility before ordering. An item that doesn’t fit your door, pipe, basin, bowl or socket is a change-of-mind return, not a fault.
04Items We Can’t Take Back
Unless they are faulty or not what you ordered, we cannot accept returns of:
- paint tinted to your chosen colour, or any opened paint;
- opened or partly used adhesives, sealants and tapes;
- opened packs of screws, nails, bolts and nuts;
- pipes that have been cut, and fittings that have been glued or installed;
- worn gloves and used safety helmets;
- items that have been installed, used, damaged after delivery or have missing parts.
05Damaged, Faulty or Wrong Items
If an item arrives damaged, faulty or different from what you ordered, contact us within 48 hours of delivery or collection with your order reference and photos of the item and packaging. We will replace it or refund you, and cover the cost of collecting it.
If a product develops a fault later, contact us. Where a manufacturer’s warranty applies we will help you make the claim.
06How to Ask for a Return or Refund
Email jombelihardware@hotmail.com or call +6011-5866 5319 with your order reference, the product code(s) and the reason. We will tell you whether the item can be returned and how to send it back or arrange collection.
07Refund Method & Timing
Approved refunds are paid to the original payment method, or by bank transfer where that is more practical, within 7–14 business days after we receive and check the returned item (or approve the refund, for damaged or wrong items). Any delivery charge you paid is refunded when the return is our fault.
08Bulk & Trade Orders
Return terms for bulk and trade orders are agreed when the order is confirmed. Please report any shortage or damage within 48 hours of delivery.
09Your Statutory Rights
This policy does not affect your rights under the Consumer Protection Act 1999 or other Malaysian law.
10Contact
JOMBELI HARDWARE SDN. BHD. (Reg. No. 202601040120 (1702215-P))
Level 8-22, Wisma Trax, No. 1, Jalan Lima, Chan Sow Lin, 55200 Kuala Lumpur, W.P. Kuala Lumpur
Phone: +6011-5866 5319
Email: jombelihardware@hotmail.com